Privacy Policy
Covers data collection, storage and third-party sharing. Complements these terms by detailing what information we gather and how we use it.
LEGAL REFERENCE
Our Terms Shape Your Account
These terms define how vodka 138 works for you. We've built them around your account security, payment flow and lobby access. Read through to understand what we offer...
Account SecurityPayment ProtectionLobby AccessData PrivacyDispute Resolution
Policy Foundation & Jurisdiction
vodka 138 operates under the terms outlined here for supported regions in Indonesia where local law permits. Your account is governed by these conditions from the moment you open it. We maintain compliance with payment regulations covering DANA, OVO, GoPay and QRIS transactions. Disputes are resolved through our support team first, then escalation paths as outlined below. Your use of the platform
signals acceptance of these terms.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
WHY THIS PLATFORM
Why These Terms Matter
Account Protection
Your login credentials and session data are encrypted end-to-end. We never share account details with third parties without your consent.
Payment Security
DANA, OVO, GoPay and QRIS transactions are processed through verified payment gateways with fraud detection built in at every step.
Dispute Handling
If a transaction appears incorrect, report it within 48 hours. Our team investigates and resolves most cases within five business...
Data Retention
We keep your account data for the duration of your membership plus 12 months after closure for regulatory compliance and...
Withdrawal Rights
You can close your account anytime. Pending balances are returned to your original payment method within three business days.
Policy Updates
We notify you of material changes to these terms via email 30 days in advance. Continued use signals acceptance of...
BENCHMARKED
Consistency Across Our Policies
Payment Terms
Specific to DANA, OVO, GoPay and QRIS deposit and withdrawal rules. Sits alongside these general terms for payment-focused clarity.
Account Closure Policy
Defines the process for closing your account, balance settlement and data deletion timelines. Referenced within these terms.
Dispute Resolution
Step-by-step escalation process for transaction and account disputes. Integrated into these terms under the support section.
Responsible Account Use
Outlines prohibited activities like multi-accounting and bonus abuse. Enforced through these terms and our account monitoring systems.
Lobby Access Terms
Specific rules for live casino, slots and sportsbook access. Detailed separately but governed by the core principles in these terms.
Third-Party Provider Terms
Evolution, Pragmatic and PG Soft have their own terms. Your use of their games is also subject to their conditions alongside ours.
What Defines Your Experience Here
Instant Lobby Access
Open your account and the full slot, live casino and sportsbook lobbies load immediately. No waiting, no verification delays for standard accounts.
Four Payment Paths
DANA, OVO, GoPay and QRIS are integrated into your chip row. Switch between them without leaving the page or re-entering details.
Mobile-First Design
These terms and your account dashboard are optimized for phone screens. Explore live tables on the train; switch to desktop for sportsbook depth.
Real-Time Balance Updates
Your account balance refreshes instantly after every transaction. No lag between a deposit via QRIS and seeing funds in your lobby.
Transparent Fee Structure
All deposit and withdrawal fees are shown before you confirm. No hidden charges; what you see in the payment screen is what you pay.
Account Portability
Your balance, history and preferences stay with you across devices. Log in on phone, tablet or desktop and pick up exactly where you left off.
Common Questions About These Terms
Click 'Forgot Password' on the login screen. We'll send a reset link to your registered email. Follow the link, create a new password and log back in within 24 hours. If you don't receive the email, check your spam folder or contact support.
No. Multi-accounting violates these terms and results in account suspension. We detect duplicate accounts through device fingerprinting and payment method matching. If you need a fresh account, close your current one first and wait 30 days.
QRIS withdrawals process within one to three business days. The exact timeline depends on your bank's processing speed. You'll see a 'Pending' status in your transaction history until the funds arrive in your registered bank account.
Report it to support within 48 hours with your transaction ID. We investigate failed transactions immediately. If the charge was erroneous, we reverse it and return funds to your original payment method within five business days.
Live dealer streams are not recorded by us. Evolution and other providers may retain session data for compliance purposes. Your chat messages in live tables are logged for dispute resolution but not shared publicly or with other players.
Yes. Go to Settings > Account > Close Account. Any pending balance is returned to your original payment method within three business days. Your account data is retained for 12 months for regulatory compliance and dispute reference.
Contact support with your bet ID and a clear description of the dispute. We review the bet against the official result from the sports league. If we confirm an error, we credit your account. Most disputes resolve within 48 hours.